This policy explains what personal data Duostella (“we”, “us”) collects when you use Duostella, why we collect it and the rights you have. We are the controller of your personal data.
Who we are
Duostella, [Registered address]. Registration number [Company registration number]. You can reach us at [contact email].
What we collect
- Quiz answers you choose, such as your topic, preferences and the answers that personalise your reading.
- Birth details for the astrology readings: date, and if you give them, time and place of birth.
- Palm photos if you use the palm scan, taken with your camera or uploaded by you.
- Your email address and password for your account. Your password is stored only in encrypted (hashed) form, never as plain text.
- Payment details, which are handled by our payment provider. We never see or store your full card number.
- Technical data such as your device type, browser and IP address, needed to run the site securely.
What we keep
For your account we keep only your email address and your encrypted password. Your quiz answers and birth details are used to create your reading on your device and are not stored by us, and palm photos are deleted once your lines have been read. Membership emails, the daily horoscope and alerts for astrological events such as retrogrades, are written for all twelve signs and are the same for every member, so they need nothing about you except your email address. You can turn them off at any time.
Why we use it
- To create and deliver your reading (performance of our contract with you).
- To process your payment and keep the records the law requires (contract and legal obligation).
- To send your membership emails: the daily horoscope and astrological event alerts (performance of our contract with you). Offers are sent only if you opted in (consent). You can unsubscribe from either at any time.
- To keep the service secure, prevent fraud and fix errors (legitimate interest).
Palm photos and analysis
Palm photos are stored in private storage and analysed by an AI vision model to locate your palm lines. They are used only for your reading, never for advertising or to identify you, and are deleted within [30] days.
Who we share it with
We share data only with providers who help us run the service, under contracts that protect it:
- Hosting and database providers that store the site and your data.
- An AI provider that analyses palm photos to find the lines.
- Our payment provider, which processes payments securely.
- Our email provider, which delivers your reading and newsletters.
We do not sell your personal data. Some providers may process data outside the European Economic Area; where they do, we rely on safeguards such as the European Commission’s Standard Contractual Clauses.
How long we keep it
We keep your reading and answers for [12 months] so you can return to it, palm photos for at most [30] days, and payment records for as long as tax law requires. Newsletter data is kept until you unsubscribe.
Your rights
You have the right to access, correct, delete or export your data, to restrict or object to its use, and to withdraw consent at any time. To use these rights, write to [contact email]. You can also complain to your local data protection authority.
Children
Our readings are intended for people aged 18 and over. We do not knowingly collect data from children.
Changes
If we change this policy, we will update the date above and, for significant changes, let you know.